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Client Support Specialist

Silverfin reinvents the way financial advisors work. Our cloud-based technology allows accountancy firms and financial advisors to streamline significant parts of their workload and spend more time on value adding activities.

Growing rapidly since our founding year 2013, we have completed a series-A funding round led by Index Ventures. These funds are used to accelerate our international expansion. Originated in Belgium, we have successfully launched activities in the Benelux, UK and Nordics, and are about to enter additional markets across Europe.

 

Our 7 headed Customer Success team is responsible for client happiness: as soon as Silverfin is installed, the CSM team starts on-boarding and training users. Throughout the year, customer success managers regularly check in with our clients to make sure everything runs smoothly and follow up on incoming requests and questions regarding the platform.

Your role

As a client advisor you will be the single point of contact for Silverfin users who need support with and understanding of the platform. You will prioritize different requests coming in via our Silverfin communication tool and advise users on how to work most efficiently with Silverfin


You are the link between our clients and internal departments such as Development and Professional Services; which you will brief on issues and improvements.  More concretely: you will become an expert of our Silverfin tool.

What does the ideal candidate look like?

Essential

  • Excellent client focus and passion for technology;
  • The drive and ambition to become a Silverfin expert;
  • Excellent communication skills and interpersonal skills.
  • Fluency in Dutch - English - French;
  • Ambition to grow with the company and grow towards a full Customer Success Manager role
  • Enthusiastic and solution-minded personality
  • Analytical skills

Desirable

  • Background in accountancy by education/experience
  • Experience in a client-facing role

What we offer

In return for your dedication, we offer you a job that scores more than triple A!

  • A fast-paced, no-nonsense FinTech scale-up in an international scene
  • A digital and data-driven company culture
  • A thriving work environment with lots of enthusiastic people joining forces
  • A salary package based on skills and experience with a broad benefits package.
  • A growing team in a growing company
  • A strong supply of excellent coffee, fresh fruits and … drinks on Friday!

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If you’re ready to help us change the world of financial services

Join the team!