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Customer Success Manager - BE

Silverfin reinvents the way financial advisors work. Our cloud-based technology allows accountancy firms and financial advisors to streamline significant parts of their workload and spend more time on value adding activities.

 

Growing rapidly since our founding year 2013, we have completed a series-A funding round led by Index Ventures. These funds are used to accelerate our international expansion. Originated in Belgium, we have successfully launched activities in the Benelux, UK and Nordics, and are about to enter additional markets across Europe.

 

Being a Customer Success Manager at Silverfin means helping clients to reach their goals by adopting our technology. Your aim is to optimise the customer experience and create long term client relationships. How? By proactively managing the entire customer lifecycle: from onboarding to the adoption phase, and to renewal.


We have a great product and we have nice customers! But we have a lot of them, and inevitably they need guidance to implement our software, or they get stuck when using it.


That’s where you come in! Using your background in finance, accounting and/or auditing, you will be the link between our customers and our internal Product Development Team and deliver Silverfin magic into our customer workflow.

Your role

  • Understand our customer’s needs and translate them towards our product.
  • Work closely with developers and technical support staff to find the best solution for the customer
  • Assist and guide clients to successfully implement our software
  • Relate proactively with clients to grow the usage of Silverfin
  • Serve as a brand enthusiast for Silverfin products and solutions: you will be the face of Silverfin to our clients and the voice of our customers within Silverfin.

What does the ideal candidate look like?

  • Accounting background is a must, it can be through your studies or working experience.
  • A clear communicator... who is able to relate to customers and internal support teams by speaking the same language to solve problems. You must be fluent in Dutch and French, our corporate language is English.
  • A critical thinker… who is always trying to achieve the best outcomes for our customers.
  • A creative problem solver… who comes up with new ways to improve the customer experience.
  • The friendly face… whom our customers know and trust.
  • An excellent listener… who creates a positive environment, where customers feel comfortable expressing their concerns.
  • A team player… who  is willing to go the extra mile for his customers, advising them on the best solutions to meet their goals and how industry changes could affect their business.

What we offer

  • A fast-paced, no-nonsense FinTech scale-up in an international scene
  • A digital and data-driven company culture
  • A thriving work environment with lots of enthusiastic people joining forces
  • A salary package based on skills and experience with a broad benefits package.
  • A growing team in a growing company
  • A strong supply of excellent coffee, fresh fruits and … drinks on Friday!

 

A week in the life of a Customer Success Manager
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