Silverfin reinvents the way financial advisors work. Our cloud-based technology allows accountancy firms and financial advisors to streamline significant parts of their workload and spend more time on value adding activities.
Growing rapidly since our founding year 2013, we have completed a series-A funding round led by Index Ventures. These funds are used to accelerate our international expansion. Originated in Belgium, we have successfully launched activities in the Benelux, UK and Nordics, and are about to enter additional markets across Europe.
Support at Silverfin is not about closing tickets, it's about actually helping people through mail, phone or chat. We care about our customers so we want to give them a first class support experience.
Support is a part of the CSM team because we all care about the same thing: customers, but even more 'customer experience'. As we are growing we are continuously looking for better ways to offer our services. So a support manager does not only talk to our customers, he or she writes articles or creates videos for our online helpdesk to improve that experience.
As a support manager we expect you to be an expert of the Silverfin platform, not only into content but also on the technical side. You understand how everything works on a high level, so you can help understand developers on how they can actually solve things.