Silverfin reinvents the way financial advisors work. Our cloud-based technology allows accountancy firms and financial advisors to streamline significant parts of their workload and spend more time on value adding activities.
Growing rapidly since our founding year 2013, we have completed a series-A funding round led by Index Ventures. These funds are used to accelerate our international expansion. Originated in Belgium, we have successfully launched activities in the Benelux, UK and Nordics, and are about to enter additional markets across Europe.
As a Senior Customer Success Manager, you are a trusted advisor, a true Silverfin expert helping and guiding customers by not only implementing Silverfin, but also helping them getting the most out of our software. It's your goal to optimise the customer's experience and build longterm client relationships by proactively managing the entire customer lifecycle: from onboarding, to the adoption phase and to renewal.
You will play a key role by being the face of Silverfin towards our customers, but also the voice of our customers within Silverfin. This means a CSM can have real impact on the company by not only helping customers, but also helping our product and development teams understand our client's needs.
To give you some more insight in the daily life of a CSM, take a peak at Rob's blog.