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Senior Customer Success Manager - BE

Silverfin reinvents the way financial advisors work. Our cloud-based technology allows accountancy firms and financial advisors to streamline significant parts of their workload and spend more time on value adding activities.

 

Growing rapidly since our founding year 2013, we have completed a series-A funding round led by Index Ventures. These funds are used to accelerate our international expansion. Originated in Belgium, we have successfully launched activities in the Benelux, UK and Nordics, and are about to enter additional markets across Europe.

 

Senior Customer Success Manager

Are you the one? 

As a Senior Customer Success Manager, you are a Trusted Advisor, a true Silverfin expert helping and guiding customers by not only implementing Silverfin, but also helping them get the most out of our software.

 

Your goal will be to optimise the customer's experience and build long term client relationships by proactively managing the entire customer lifecycle: from onboarding, to the adoption phase and renewal.

Do you fit the role?

  • You have at least 5 years of experience in an accounting environment
  • You are fluent in Dutch and English, French is a plus
  • Service-minded: the customer comes first, always!
  • Strong communicator: you're experienced in communicating in a high-level way on different levels (CEO's, Managers,...)
  • Time management is no issue for you

What's in it for you?

  • Generous annual training allowance
  • A one way ticket on the train to the future of accountancy
  • Macbook air and iPhone
  • An easy-to-reach office space near the city center of Ghent filled with passionate colleagues
  • Endless supply of excellent coffee, fresh fruit and... drinks on Friday!
  • Regular and fun team activities and afterworks

A week in the life of a Customer Success Manager
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