As the first Customer Success Manager in the UK, you’ll have the exciting opportunity of establishing our Customer Success offering in a new market. Our UK clients are global leaders, which means every customer is effectively a Project. You’ll get full project responsibility to deliver Silverfin magic into our customer workflows.
Using your background in finance, accounting and/or auditing, it is your job to understand our customer’s needs and translate them towards our Product and potentially to the Product team.
Our customers tend to be major accounting firms and finance departments. Your ability to build strong relationships and through your accounting knowledge with our business customers will ensure they get the maximum potential from our software as well as maintain our relationships and ensure we stay in tune with our business customer needs. The key to our success is through the ability to be a Trusted Advisor to our customers.
Lastly (but definitely not least), as the face of Silverfin to our customers, you will also be the voice of our customers within Silverfin. :) Your customer feedback will be communicated with our Product and Dev teams in order to ensure we are continuously improve our offering.