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New COVID-19 planning templates and communication features to support customers and their clients

New COVID-19 planning templates and communication features to support customers and their clients

In a few short weeks the world has changed so much - every part of our lives feels different. We are seeing a lot of change in the needs of our accounting customers, and their clients. A fast shift to remote working and a massive dependency on technology to support this. New and rapidly changing legislation and financial instruments from governments to advise clients on. Clients under extreme pressure and needing emergency help particularly in the SME space.

We wanted to give practical help to our customers, and to the wider accountancy community - and to send a simple message of support. We are all in this together.

Our product team got straight to work and this week we have made available new COVID-19 Stress Test templates and Silverfin Inbox, a major update to our communication and collaboration features that makes life easier when both accountants and clients are working remotely. Both are available now to customers and for free.

COVID-19 Stress Test Templates (available now on our Marketplace - free)

These two Silverfin templates help our customers to identify, and then track, clients under pressure from COVID-19 and to make critical cash flow planning faster and easier. These are available for download now on our Marketplace.

With these templates you can:

  • Identify COVID-19 measures and apply them to a specific client file. This includes government measures and the ability to add other actions relevant to a specific client file e.g. a change in premises costs or payment terms. The templates are currently available for the UK, Belgium and the Netherlands.
  • Complete critical cash flow forecasting and scenario planning. Identify clients at risk and work with them to look at how different measures will impact their performance over time. You can also see the impact any COVID-19 measures will have on them.

Accountants can use the templates to identify clients that need their help across the whole firm, by industry and organisation size and then create a plan with them individually. You can find out more information on our website.

Silverfin Inbox (live on the platform - free)

Accountants see all their personal communication across their client portfolio consolidated into one inbox. They can communicate with any client from here and don’t have to switch into an individual client file and inbox unless they want to. They also get an alert when new messages arrive that need their attention even if they are working in a different client file.

For clients they get a simple way to communicate and share information with their accountant from within Silverfin using an inbox approach they are familiar with.

All correspondence is then linked to, and saved, within the context of the client file.

We also created a portal for advice and information on how Silverfin can help customers. You can find it here. This is designed to be the go-to place for anyone wanting to keep up with developments at Silverfin as we work hard to continue supporting our customers and partners. We’ll share information; advice; how to guides; virtual events and training materials as we have them here.

We will also feature anything our partners or customers are up to that is helpful and consolidate external information resources to make it easy to keep up to date with developments.

We have a new online community - The Connected Accountants. You can find it here. This is a place for the community to share with us their ideas for new ways to help them more and ask us questions. It is designed to bring the wider accounting community together and for us all to benefit from each other’s experience and ideas. We welcome anyone in accounting who wants to join the community so we can all help each other as best we can.

As a cloud-based business we are fortunate that we could move all our operations remotely quickly and have the technology in place to make this possible without impacting on our team, customers and partners. We moved quickly to protect the health of our employees but also to activate our business continuity plans to ensure continued service. We appreciate now, more than ever, how important it is to our customers who rely on our platform to run their firms that we keep focused on ensuring Silverfin is there for them when they need it.

So as we all get used to a new way of working we wanted to assure our customers, employees, partners (and the wider accounting community) we are doing everything we can to support you at this time.

To keep in touch with developments click here.